Guarantee and Your Rights in Case of Defects

1. Who is responsible

The seller is responsible for the goods conforming to the contract: Expo Shop LLC (ID 405273332), 49/51/51a Akaki Tsereteli Ave, Tbilisi.

We handle all quality claims, even when the goods are repaired or replaced by the manufacturer or supplier. We do not have our own service centre: we arrange repair and replacement through the supplier, and you deal only with us.

2. Your rights in case of a defect

If you find a defect, you may require free repair or replacement of the goods. The choice is yours, unless the chosen remedy is impossible due to the nature of the goods or would involve disproportionately high costs.

• Repair or replacement is carried out within a reasonable period. The period depends on the product and manufacturer — we will confirm it in writing when we accept your claim.
• “Free of charge” means that we bear all costs necessary to bring the goods into conformity with the contract, including delivery, labour and materials.

You may require a price reduction or withdraw from the contract if:

• repair or replacement is impossible;
• we have not repaired or replaced the goods within a reasonable period and you have lost interest in the contract;
• repair or replacement has caused you significant inconvenience.

If the defect is minor, you may not withdraw from the contract, but your other rights remain.

3. Statutory guarantee

The statutory guarantee period is 2 years from receipt of the goods. Territory: Georgia.

4. Manufacturer’s (commercial) guarantee

For some products, the manufacturer or supplier provides a guarantee beyond the statutory one. Its duration and guarantor are stated on the product page. Territory: Georgia.

The manufacturer’s guarantee applies in addition to, and does not limit, your rights under the statutory guarantee. On request, we will provide the terms of the manufacturer’s guarantee in writing or on another durable medium.

5. How to make a claim

You may make a claim at any time during the guarantee period. We recommend notifying us as soon as you discover the defect.

• Email: exposhopge@gmail.com
• Phone: +995 595 320 700
• Address: Expo Shop LLC, 49/51/51a Akaki Tsereteli Ave, Tbilisi

Where possible, include the order date and product name, describe the defect and attach photos.

6. After-sales service

We do not have our own service department — please contact us with any repair or service questions (see sections 1 and 5).

Doors are installed by independent installers. We can recommend an installer; you agree the cost and terms of installation directly with them — Expo Shop LLC is not a party to that contract.