Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept payments by bank cards (Visa / MasterCard), bank transfer, and installment plans through our partner banks. Available payment methods may vary depending on the product and delivery region.

When will I receive my refund?

Refunds are issued after the returned item has been received and its condition confirmed. The refund processing time depends on the payment method and bank, and usually takes 3-5 business days.

Where do you ship to?

We deliver throughout Georgia. Delivery options and timeframes for remote regions are confirmed individually at the time of order.

Is there a warranty on your products?

Yes, all products purchased from us are automatically covered by a warranty. Warranty terms and periods depend on the product category and are specified on the “Warranty & Returns” page.

Is my payment information secure?

Yes, all payment transactions are secure. We do not store bank card details — payments are processed through certified payment systems using modern encryption protocols.

How much does shipping cost?

Shipping costs are calculated individually and depend on:

• the delivery region,
• the size and weight of the product,
• the need for lifting and installation services.

The exact shipping cost is shown during checkout or confirmed by our manager.

How do I return an item?

If the item is eligible for return, please:

1. Contact our customer support;
2. Submit a return request;
3. Return the item in its original packaging and proper condition.

Please note: custom-made products are not eligible for return or exchange, except in warranty cases.